Privacy Policy
How Grownparts collects, uses, shares and protects personal information when you visit our website, request a quotation, or place an export order.
Effective date: 29 September 2026 · Last updated: 29 September 2026
1. Who We Are
Dalian Grownparts Industrial Co., Ltd. (“Grownparts”, “we”, “us”, “our”) manufactures and exports custom aluminum profiles, metric T-slot extrusions and precision CNC machined aluminum components. This policy explains how we handle personal information when you visit grownparts.com, request a quotation, download a catalogue, or communicate with our sales and engineering team.
Registered address: Dalian, Liaoning, China. Email: [email protected].
We are a business-to-business (B2B) manufacturer. Most information we process relates to business contacts acting for a company — purchasing managers, engineers, distributors and procurement staff — rather than private consumers.
2. Scope of This Policy
This policy applies to personal information we collect through our website, by email, and through the quotation and order process. It does not apply to:
- Information about companies or public business details that do not identify an individual;
- Data our customers store in their own systems after receiving our products;
- Third-party websites or services we link to, which operate under their own privacy policies.
3. Information We Collect
3.1 Information you give us
When you submit a quotation request, download a technical document, or contact us, we typically collect:
| Category | What this typically includes |
|---|---|
| Identity and contact data | Name, job title, company name, business email address, telephone or WhatsApp number, country and shipping destination |
| Project data | Drawings, CAD files, specifications, target quantities, material and surface-finish requirements, application details and any technical notes you send us |
| Communication data | The content of your emails, form messages and chat transcripts with our sales and engineering team |
| Transaction data | Quotation numbers, purchase order references, payment terms, invoice and shipping records |
3.2 Information collected automatically
When you browse the site, our hosting and security infrastructure automatically records:
- IP address and approximate geographic region;
- Browser type and version, operating system and device type;
- Pages viewed, referring URL and time of visit;
- Cookie identifiers and similar technical tokens.
3.3 Information we do not seek
Please do not send us payment card numbers, bank account credentials, government identification numbers, or personal data of third parties unless our finance team specifically requests it through a secure channel.
4. How We Use Information
We use the information described above to:
- Prepare quotations and engineering proposals — review your drawings, select suitable profiles, and confirm pricing, tooling and lead time;
- Fulfil orders — process purchase orders, arrange production, quality inspection, packing and export documentation;
- Provide technical support — answer tolerance, assembly and material questions before and after delivery;
- Communicate with you — respond to enquiries, share order status updates, and send documents you request;
- Improve our website and catalogue — understand which products and pages are most useful to visitors;
- Protect the site — detect spam, abuse and security threats;
- Meet legal obligations — maintain export, tax and customs records as required by applicable law.
We do not sell your personal information, and we do not use your project data for any purpose beyond the quotation, order and support relationship described here.
5. Legal Bases for Processing
Where applicable law (such as the EU or UK GDPR) requires us to identify a legal basis, we rely on:
| Legal basis | When it applies |
|---|---|
| Performance of a contract | Processing needed to prepare a quotation, fulfil an order or provide support you requested. |
| Legitimate interests | Operating and securing our website, responding to business enquiries, and improving our products — balanced against your rights. |
| Consent | Where you have opted in, for example to receive product updates or marketing email. You may withdraw consent at any time. |
| Legal obligation | Records we must keep for export control, taxation, customs and accounting purposes. |
6. When We Share Information
We share personal information only where necessary, and only with parties bound to protect it:
| Recipient | Purpose |
|---|---|
| Hosting and IT providers | Companies that host our website and email, and that provide security and backup services. |
| Logistics and freight forwarders | Partners who arrange international shipping, customs clearance and delivery to your destination. |
| Payment and banking partners | Banks and payment providers that process order payments under our instructions. |
| Professional advisers | Accountants, auditors and legal advisers where required for compliance. |
| Authorities | Export, customs, tax or law-enforcement bodies where we are legally required to disclose information. |
We do not permit these parties to use your information for their own marketing purposes.
7. International Data Transfers
Our operations and servers are primarily located in China. Because we serve customers worldwide, your information may be transferred to, stored in, or accessed from countries other than your own, including where our service providers operate.
Where we transfer personal information out of a jurisdiction that restricts exports of personal data, we take steps to ensure it remains protected — for example by relying on standard contractual clauses, or by transferring only the minimum information needed for the specific purpose.
8. How Long We Keep Data
We keep personal information only as long as we need it for the purpose it was collected, plus any period required by law:
| Record type | Typical retention period |
|---|---|
| Quotation enquiries that do not result in an order | Up to 24 months, so we can pick up the conversation if you return. |
| Order, invoice and shipping records | Typically 7–10 years, to satisfy export, tax and accounting rules. |
| Technical drawings and project files | For the duration of the supply relationship, plus a retention period for repeat-order accuracy. |
| Website analytics data | Typically up to 26 months in aggregated or pseudonymised form. |
| Marketing subscriptions | Until you unsubscribe, then removed from active lists. |
9. Your Privacy Rights
Depending on where you are located, you may have the right to:
- Access the personal information we hold about you;
- Correct information that is inaccurate or incomplete;
- Delete information we no longer have a lawful reason to keep;
- Restrict or object to certain processing, including direct marketing;
- Port information you provided to us in a structured, machine-readable format;
- Withdraw consent at any time where processing is based on consent;
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, email [email protected] with enough detail for us to identify you and understand your request. We aim to respond within 30 days. We may need to verify your identity, and in limited cases we may be unable to comply — for example where we must retain records by law.
10. How We Protect Data
We use administrative, technical and physical safeguards designed to protect personal information, including:
- Encrypted connections (HTTPS/TLS) for all website traffic;
- Access controls so staff see only the information their role requires;
- Reputable hosting and security providers with monitoring and backups;
- Written confidentiality expectations for employees and partners.
No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to reduce risk and will notify affected parties where a breach is likely to result in a risk to their rights.
11. Cookies and Analytics
Our website uses a small number of cookies and similar technologies for essential functions (such as remembering your cookie preference), security, and aggregated traffic measurement. See our Cookie Policy for the full list of categories and how to control them.
12. Children’s Privacy
Our products are sold to businesses, and our website is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
13. Third-Party Links
Our website may link to third-party sites, including video platforms, mapping services and industry directories. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies before providing personal information.
14. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. The “Last updated” date at the top of this page shows when it was last revised. Where changes are material, we will take reasonable steps to bring them to your attention — for example by posting a notice on the site.
15. How to Contact Us
Questions, requests or complaints about this policy or your personal information can be sent to:
| Company | Dalian Grownparts Industrial Co., Ltd. |
| Address | Dalian, Liaoning, China |
| Email (privacy) | [email protected] |
| Response time | Within 30 days of a verifiable request |
If you are not satisfied with our response, you have the right to contact your local data protection authority.
